NEW WEBSITE Q & A
Answers to your most common Questions
about our new Registration System
WHY CHANGE TO A NEW SYSTEM?
We have utilized Active for years. Active is reliable, but it is also labor intensive to maintain and their costs are high. It was our goal to find a booking tool that would be; at least as user friendly for our members and students as Active, easier to maintain for our small staff and volunteer-members and, lower cost to the Beach Art Center.
WHAT IS THE NEW BOOKING SYSTEM CALLED?
Simplybook.me is the name of the system. It will be integrated into our website, so you will never need to go directly to Simplybook.me. As in the past, select “Register for Classes” or “Class” on the Beach Art Center webpage and you’ll go directly to the booking site.
DO I NEED TO SET UP A NEW ACCOUNT?
Yes, you will need to set up a new account and password. Once you set this up, you’ll log in and will be able to book further classes and view all classes you are registered for.
WHAT IF I HAVE CLASSES BOOKED ON THE OLD SYSTEM?
We will maintain our account with Active and all classes on this system will be honored. During the transition period, we will be printing off two class lists for the teachers (one from each system) to make sure the teachers are aware of who is coming to class.
WILL THERE STILL BE A MEMBER DISCOUNT?
Yes. There will be no change in class prices and our regular weekly classes will be discounted for those with an active Beach Art Center Membership. If you’d like to purchase a Membership, you can do that from the webpage as well.
HOW DO I GET MY MEMBER DISCOUNT?
This new system gives us the ability to have “Promotional Codes”. Classes will appear at their full price when you are booking. At check-out, enter the code, “Member” in the “Promo Code” box and your discount will be applied before entering your debit/credit card details. This code is only for use by those with an active Individual or Family membership to the Beach Art Center.
HOW DO I PAY?
You can purchase a Membership or pay for Classes and Workshops with all major credit and debit cards online. We can accept check or cash but you will need to come into the office during regular business hours to book your class or purchase a membership.
HOW DO I SEE WHAT CLASSES I HAVE COMING UP?
Once you have created a new account and registered for a class, you can click on “Classes” and “My Bookings”. Here you will see the classes you have registered for.
WHAT IF I NEED TO CANCEL MY CLASS?
You will need to contact the office and we will do the best we can to transfer you into another class. You can reach the office by email at email@example.com or by phone during office hours.
CAN I CANCEL MY CLASS THROUGH THE BOOKING SITE?
You can, however there is not a mechanism to transfer you to another class. Please contact the office to do this transfer.
WHY DO WE HAVE TO SELECT THE DATE AND TIME OF THE CLASSES?
Even though a class or workshop may only be offered at one time, you will still need to choose that time when booking the class.The booking system we are using is not custom made for us. Unfortunately, there are some features which may work well for other businesses but are not optimal for booking art classes. This is one of those features we currently can not change.
WHY CAN’T I SELECT SEVERAL DATES AT ONCE?
Unfortunately, this is not a feature of this system. Once you have booked your class however, you will see a button called “Book More”, from here you can select another class or another date and book future classes.
Once you have booked classes, you may also log in at a later time and go to “My Bookings” - from here you can see your upcoming and past bookings. You can select “Book More” from here to book additional classes.